Information we collect
When you request insurance information, we collect the information you submit, such as your name, phone number, email address, state, age, insurance interests, requested coverage, mortgage balance, military relationship, and other answers shown on your form. The questions depend on the insurance information you request.
We also receive submission identifiers, form and advertising attribution, submission times, and consent records. Our website and service providers may collect IP addresses, browser and device information, pages visited, referral information, and security logs. Do not send Social Security numbers, payment information, medical records, or other sensitive documents through these information-request forms.
How we use information
We use this information to respond to your request, connect you with licensed insurance agents, help them review insurance options with you, operate and secure our services, prevent duplicate or fraudulent requests, maintain consent and delivery records, address support requests, and meet legal obligations. A request is not an insurance application, purchase, or guarantee of coverage.
Sharing with licensed insurance agents
We share the information you submit with licensed insurance agents who may contact you about insurance options by phone, text message, or email, consistent with the consent presented on your form and applicable law. We may receive compensation for connecting your request with an agent. A receiving agent may use its own systems and privacy practices; you may ask that agent for its privacy notice.
We also use service providers for website hosting, data storage, request delivery, security, communications, and measurement. These providers receive information needed to perform their services. We may disclose information when legally required, to protect rights and safety, or in connection with a business transfer subject to applicable protections. We do not promise that information is never sold or shared: paid referrals and advertising-related sharing may fall within those terms under some state laws.
Contact consent and your choices
The specific contact consent appears before you submit a request. Consent is not a condition of buying insurance. You can ask the contacting agent to stop calls or emails, reply STOP to text messages, or contact Support@covecrm.com for help with your request. Withdrawing consent does not undo processing or contact that already occurred.
Cookies and advertising measurement
Essential browser storage supports the website and request flow. Where our quote pages offer optional marketing measurement, that measurement remains off unless you allow it through the cookie choices. Facebook and Instagram have their own privacy policies and may process information when you use their platforms or view ads. Browser settings can restrict cookies; some functions may then work differently.
Retention and security
We retain information for the time needed to handle requests, support agents and consumers, maintain consent and transaction evidence, resolve disputes, prevent abuse, and satisfy applicable legal requirements. The retention period depends on the record and purpose. We use safeguards appropriate to the information, but no internet transmission or storage system can be guaranteed completely secure.
Privacy requests and state rights
Depending on where you live and applicable law, you may have rights to access, correct, delete, or obtain a copy of your information, or opt out of certain sales, sharing, or targeted advertising. To exercise a right, email Support@covecrm.com with the subject “My Insurance Quotes privacy request.” We may need information to verify your identity or an authorized agent’s authority. Some information may be retained where an exception applies, including consent, legal, security, and transaction records. You may also contact us to appeal a request decision where applicable. We will not discriminate against you for exercising applicable privacy rights.
Children and updates
This service is intended for adults, not children under 18. Contact us if you believe a child provided information. We may update this policy and will post the revised effective date here; additional notice or consent will be provided where required.
Contact
Vault Commerce Group LLC operates My Insurance Quotes. For privacy questions, requests, or website support, email Support@covecrm.com.